Outbound Sales Trainer

We are looking for seasoned Sales Trainers to join our UK Telecommunication client (Outbound Sales) to design and develop the comprehensive sales training programs to equip our sales teams with the necessary skills and knowledge to succeed in their role.

The ideal candidate will have to possess a strong background in sales training, excellent communication skills, and the ability to inspire and motivate others. We will provide the industry leading training and environment that will equip you with the necessary skills, knowledge and qualitative approach to delivery, in all that you do.

All that we ask in return is that you always strive to do your best, which you immerse yourself in our client’s brand and most importantly you are always honest, open and transparent.

Our typical shift pattern involves: 40 hours within the week. Shifts covering Monday to Friday, 10am - 7pm.

Please note. This position is based at our site in Salt River, Cape Town.

As part of #theAteam, you’ll receive full training and support to be the voice of our client’s brand. So, there’s no room for average.

Your role can include, but isn’t limited to:

• Design, develop, and deliver sales training programs for new hires and existing sales teams.
• Conducts need assessments to identify training gaps and opportunities.
• Deliver and maintain, training materials, including manuals, presentations and online content.
• Deliver training sessions, workshops and coaching programs.
• Evaluate training effectiveness and make recommendations for improvement.
• Collaborate with sales leaders to align training with business objectives.
• training content remains relevant and impactful.
• Assist in the onboarding process for new hires, ensuring they receive proper training and are equipped with the necessary skills to excel in their roles.
• Foster a positive learning environment, encouraging trainees to actively participate, ask questions, and share their knowledge and experiences.

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more, and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• Minimum of one year’s relevant supervisory experience in the outbound sales contact centre environment (preferably UK/US contact centre).
• Previous experience in providing the effective planning, organisation and development of a team.
• Experience in delivering individual/group coaching to improve professionalism and overall metrics.
• Motivate, develop, coach, train, induct employees to set performance standards, recognise achievement and deal with performance issues.
• Act as a mentor and coach the team.
• Sales background (Inbound / Outbound).
• Manage the quantity and quality of the team’s work.
• Manage all team activities.

• Full training & Support
• Up to R1000 performance bonus
• Medical Insurance*
• 10 days paid Study Leave*
• Maternity benefit**
• Well-being with Ky (onsite counselling)
• Free transportation home (door-to-door)
• Mid-month Travel Allowance
• Free onsite Flu Vaccine
• Monthly Recognition Awards
• Annual Recognition Awards Party
• Opportunities to progress your career with us (more than 90% of advancement & promotions comes from our internally developed talent pool)
• Access to our Learning & Development Talent SPA
• Offering 15 days paid Annual Leave
• A diverse & inclusive working environment

*Available post-6-month probationary period.
**Available after 1 year of service.

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives.