Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges, KFC and Big Bus Tours.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
Does the beauty industry excite you? Are you passionate about skincare? Could you talk about it all day long? Do you have industry experience or experience with a luxury brand?
If so, then representing and learning about the finest specialist skincare, makeup, haircare and, fragrances from around the world – could illuminate not only your own life – but you’ll be helping our client’s customers to put their best face forward and feel great inside and out.
Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service.
As a Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
As a Customer Service Advisor at Ascensos, you will be the friendly voice representing SpaceNK, a leading beauty retailer known for its curated selection of luxury skincare, makeup, and fragrance products.
Your primary responsibility will be to deliver exceptional service to our customers, answering enquiries about product availability, order status, and beauty recommendations. You will engage with customers through various channels, ensuring their concerns are addressed promptly and professionally, while embodying the high standards of quality and care that SpaceNK is renowned for.
We’re looking for enthusiastic individuals with excellent communication skills and a passion for helping others. If you thrive in a fast-paced environment and want to make a meaningful impact on public health, we want to hear from you!
Our typical shift pattern involves: Monday to Sunday between 8am and 8pm.
Salary: £24,960 p/a.
Please note. This position is based at our site in Motherwell.
As part of #theAteam, you’ll receive full training and support to be the voice of our clients’ brand. So, there’s no room for average.
Key to delivering a world-class customer experience means relating to customers and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues they experience both pre-and post-purchase.
Your role can include, but isn’t limited to:
We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.
We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.
We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!
As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.
When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.
As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.
We’re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.
We’ll tell you all about it during your interview!
If you’re ready for a new challenge then hit ‘Apply Now’ to become the newest member of our growing team.
We’re expecting lots of people want to join #theAteam. So unfortunately, if you have not heard from us, please assume that your application has been unsuccessful on this occasion.
Thank you for your interest in joining #theAteam. Our Recruitment Team are currently processing your information. If your application has been successful we will be in touch with you shortly.
Unfortunately, we are unable to respond to every application, therefore if you don't hear from us within three weeks it is unlikely that your application has been successful at this time. However, we may keep your details on record for consideration against future vacancies. (Please see our Privacy Policy for further detail on how Ascensos handle job applicants' data).
Thanks again for your interest in working at Ascensos.