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Global
UK Head Office
+44 3330 00 22 00

Ascensos is born local, grown global, with expert CX teams based all over the world.

Our contact centre network stretches from the UK to Romania, Turkey, Trinidad and South Africa, allowing us to create bespoke, omnichannel solutions for our clients, regardless of their location or where they service their customers’ needs.

Our considerable industry expertise and ability to provide scalable support with flexibility, combined with our entrepreneurial spirit and personal touch, has led us to become the trusted voice for a multitude of leading consumer brands.

Scotland

Motherwell Campus

250 Airbles Road, Motherwell, Scotland, ML1 3AT
24 Hours
(+44) 3330 00 22 00
About This Office

Scotland is where it all began for Ascensos. We opened our first site in Motherwell in 2013, with a view to boldly transform customer service outsourcing.

Fast forward ten years, and we have been cited as a 'Best in Europe' industry benchmark for our partnership approach, our leadership's ability to navigate a crisis, and excellence in customer service.

Motherwell is the operational hub where we grew our European business to support our UK and international consumer brands. Our bright, spacious, state-of-the-art Motherwell site has been shaped to provide a flexible and energised multi-client environment.

Our recent expansion to Airbles House in November 2021, sits adjacent to our Headquarters in the town. This additional office completes the creation of Ascensos ‘Motherwell Campus’. 

We continue to take immense pride in the strong community partnerships we have established with colleges, clubs and charities in the local area, offering sponsorship, training and career opportunities.

With 800 seats across two buildings, these PCI compliant, 24/7 operations have excellent transport links and free on-site parking facilities, for those driving from Glasgow City Centre and the surrounding areas.

We frequently recruit Customer Service Advisors to work with us onsite in Motherwell or remotely, working from home, within the Lanarkshire and Glasgow areas.

Explore our job vacancies below and find out how you can make a difference as part of our Motherwell A-team.

Clydebank Campus

5 & 6 North Avenue, Clydebank Business Park, Clydebank, Scotland, G81 2NT
24 Hours
(+44) 3330 00 22 04
About This Office

Each of our operations has its own distinct flavour of Ascensos, featuring contemporary designed interiors, chill out spaces and of course, plenty of office fun.

At our Clydebank Campus, we have two adjacent PCI compliant operations hosting a 600-seat capacity. One is a multi-client hub, while the neighbouring building is host to a dedicated multi-channel client-environment, where undertones of #theAteam harmonise superbly with a fully immersive DIY brand experience.

With excellent transport links and a 20-minute train commute from Glasgow, Clydebank Campus also has free onsite parking facilities, for those embarking on the 7-mile drive from Glasgow.

Explore our job vacancies below and find out how you can make a difference as part of our Clydebank A-team.

Ascensos Local

Stranraer Local Hub

6 South Strand Street, Stranraer, DG9 7JW
9am-5pm
(+44) 3330 00 21 31
England

Isle of Wight

Rangefinder House, Newport Road, Cowes, Isle of Wight, England, PO31 8PF
24/7
(+44) 3330 00 21 32
About This Office

Within one year of opening, our Ascensos Isle of Wight team was awarded ‘Europe’s Top Contact Centre Support Team’ at the prestigious 2018 European Contact Centre & Customer Service Awards (ECCCSA). The team have since gone on to become a multi-award-winning industry benchmark, after winning ‘Contact Centre of the Year (Outsourced)’ at the UK National Contact Centre Awards (UKNCCA) in 2021.

Ascensos is one of the Isle of Wights’ largest employers. We are lucky to have a great army of customer care specialists on the island and pride ourselves on hiring local talent. Nowadays, people are seeking a job that offers flexibility and which slots easily into their busy schedule. That’s why we offer a range of temporary and permanent customer service outsourcing jobs in Cowes, designed to fit a variety of lifestyles.

Our colleagues receive full training to ensure every team member delivers the highest standard of customer care on behalf of some of the UK and Europe’s leading consumer brands.

Our Isle of Wight customer service contact centre is an easy 10-minute commute by bus from the Red Jet ferry terminal in Cowes to the bus stop right outside. Alternatively, we encourage using our Ascensos lift-share scheme, where colleagues can take advantage of free, guaranteed on-site parking while contributing towards our environmental and sustainability goals.

View our latest Isle of Wight customer service jobs below and join our award-winning contact centre team in Cowes.

Romania

Bucharest

Second & Fourth Floor, 26 Frunzei Street, Sector 2, Romania, 021 533
24/7
(+44) 3330 00 22 00
About This Office

Making a splash in Eastern Europe, our multi-award winning operation in Romania’s capital Bucharest is fuelled by our multi-national translation specialists and customer care experts.

This 650-seat capacity operation is situated in a highly accessible city-centre location, set up to accommodate a dedicated client environment and a bespoke inbound bureau service.

Our talented team has the capability to provide support in over 14 languages, as well as the expertise to meet seasonal demand and manage complex projects for multi-lingual customer support.

At Ascensos, there’s a determination to go the extra mile to build something extraordinary. We constantly review our performance, listen to and learn from our colleagues, clients and their customers to ensure our service is fit for the world we live in, not just today but tomorrow too.

We’d love to hear about what you can do for us and how you can add value to our business. View below our current customer service outsourcing jobs in Bucharest to become the newest member of Ascensos in Romania.

Turkey

Istanbul

Kavacık Orhan Veli Kanık Cad, Ruhi Esmer Sk, Plaza 360 No:2/5 34810 Kavacık, Beykoz
24/7
(+44) 3330 00 22 00
About This Office

Launched in summer 2020, our Turkish site is located on the Asian side of the Bosphorus Strait, in a central business district of Istanbul. The largest metropolitan city in Europe, Istanbul is cited as a natural gateway between the European and Asian continents and is one of the world’s leading centres for business.

The city itself has a diverse and exciting atmosphere, with a young, skilled population, which creates a real cosmopolitan vibe at our Ascensos site.

Within our spacious, state-of-the-art premises, we offer a 200-seat capacity, with an on-site canteen, excellent transportation links and on-site parking. With its central location, this multi-client, PCI compliant environment also boasts breathtaking views of the Bosphorus Strait.

Our Istanbul team offers a high calibre of talent, which is second to none. We are proud to host our first multi-lingual Arabic-speaking team here and many local and multi-cultural expatriates who support a variety of global brands in their customers’ local language. Including English, German, French, Spanish, Russian, Greek, Turkish and Polish.

Search below to view our latest customer service outsourcing jobs in Istanbul and become our next A-player.

Antalya

Kepez Altınova Sinan Mah, 248 Sk No 3, 21 Kat 6 B Blok Kepez , Antalya
24/7
(+44) 3330 00 22 00
About This Office

Our second Turkish site, located in the beautiful resort city of Antalya, officially opened in January 2022. With proximity to both Asia and Europe and as the gateway to Turkey's southern Mediterranean region, known as the Turquoise Coast for its blue waters, Antalya is one of the capital cities of Turkey's tourism.

Antalya is accessible from many points in Turkey. It's a lively city that maintains its vitality in all four seasons and the perfect location for which to build on our excellent reputation across Europe and Asia.

Ascensos Antalya is a state-of-the-art multi-client environment with fantastic onsite facilities and transport links. Our central location is 6.2 km from the airport and 6.8 km from the city centre. With four universities and several colleges in close vicinity, it's easily reached by Antalya's young, skilled population of multilingual graduates.

Please view our current vacancies below to submit your application for our upcoming customer service roles in Antalya.

South Africa

Cape Town

Block F&G (ground and 1st floor), The Boulevard Office Park, 40 Searle Street, Woodstock , Cape Town 7925,
24 hours
(+44) 3330 00 22 00
About This Office

With our arrival in South Africa in Autumn 2021, Ascensos is on track to create 600 new jobs from our state-of-the-art Cape Town operation.

Ascensos South Africa is the latest move in our continued expansion, a milestone that perfectly illustrates our ‘born local, grown global’ approach to business.

Our operation in The Boulevard is situated 5 minutes from the Cape Town CBD, in a rapidly growing, redeveloped space, which is seamlessly set amongst beautifully landscaped pause places with views of Table Mountain, overlooking the city skyline.

With its central location, wealth of world-class amenities, secure parking and convenient access to public transport, the well-established Woodstock precinct provides a chic base for our fashion retail clients and talented team of customer service specialists.

Explore our job vacancies below and find out how you can make a difference as part of our Cape Town A-team.

Caribbean

Trinidad

5th Floor Savannah East, Princes Court, (Corner of Pembroke and Keate Streets), 11 Queen's Park East, Port of Spain, Trinidad and Tobago
24/7
(+44) 3330 00 22 00
About This Office

In June 2023 we began our north American adventure, opening our first nearshore America site in Trinidad’s capital city – Port of Spain.

With easy access to the USA and Canada,  Trinidad offers our clients a fresh and vibrant location within the perfect time zone to provide customer management and engagement services to retail brands and their consumers across North America.

Trinidad also benefits from its proximity to LATAM for Spanish, and geographically, is located beneath the region’s hurricane belt, providing resilience and contingency to clients and customers.

Port of Spain is the capital city of Trinidad and Tobago, famous for its carnival. The country is one of the most prosperous in the Caribbean and boasts an education system that’s considered one of the most literate in the world, with free education available from pre-school to university.

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Latest Job Vacancies

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Customer Service Advisor - Telecoms

Posted: 20.11.2024
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Customer Service Advisor

Posted: 10.10.2024
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Office Based
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Posted: 10.10.2024
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