South Africa

Abdol joined Ascensos in January 2022 as an Advisor, quickly rising to Team Leader by September. His leadership is guided by CEO John Devlin’s “reverse pyramid” philosophy, focusing on uplifting and supporting his team. Abdol’s dedication to personal growth and fostering others' success has already resulted in four team promotions.

Despite the challenges of Ascensos South Africa’s post-COVID launch, Abdol’s commitment and resilience have driven his team to excel. A finalist for the 2024 CAPEBPO Awards in the 'Top Team Leader' category, Abdol is excited for the future, stating, “This is only the beginning.”

Jihaan’s career at Ascensos began with a strong foundation of self-development and opportunity. Joining as an advisor at our Cape Town operation, she quickly seized the chance to participate in programs like the Colleague Relations Forum and Train the Trainer, which propelled her to a Resource Planner role in just seven months.

Today, Jihaan supports multiple campaigns, optimizing workflows to ensure advisors are efficient and well-supported. Her drive for continuous improvement was recently recognized when she won the Calabrio Contact Centre Spotlight: Unsung Hero Award, a testament to her dedication to both her colleagues and the success of the business. Jihaan’s gratitude is clear: “This is my way of saying ‘Thank You’ to Ascensos for being the best place to start my career.”

Mark’s passion for customer service and operations management shone through from the moment he joined Ascensos Cape Town, in August 2022. After honing his skills across campaigns like Aldi and Iceland, he secured a seconded role as a Real-Time Analyst for John Lewis.

However, in December 2023, Mark's determination was rewarded when he was offered his dream role as Team Manager. With eight years of customer service experience, Mark now leads with enthusiasm and inspires his team to exceed expectations. “I am the product of growth, opportunities, and possibilities,” says Mark. “If I can, then you can be next!”

Chantal has been in the contact centre industry for over 15 years, with 11 years specializing in recruitment. She started at Ascensos Cape Town as a Customer Service Agent and quickly rose through the ranks to become Talent Acquisition Manager.

Chantal’s passion for helping people grow in their careers aligns with Ascensos’ values. “Don’t be afraid to ask questions or try new things. That’s where growth happens,” she says. Chantal feels empowered by Ascensos’ commitment to employee development and is inspired by the supportive and driven colleagues she works with every day.

Jeremy joined Ascensos in 2022 as a Team Manager on our Iceland UK campaign, where he quickly demonstrated his leadership skills. As the operation grew, Jeremy took the opportunity to lead individuals and support their career development. His passion for data analysis and providing operational insights motivated him to transition into a Resource Planner role.

Now, Jeremy plays a key role in projecting, analysing data, and delivering insights that help our Cape Town Operation team achieve their daily goals. "I enjoy making a real impact from a support perspective, driving performance improvements and enabling teams to excel," he says.

Reinille joined Ascensos in September 2023 as a Team Manager and was promoted to Operations Manager in February 2024. With extensive experience in telecommunications, travel, tourism, and retail, Reinille brings a wealth of knowledge to his role.

He credits Ascensos’ people-first culture and the support he received for his rapid growth within the company. “Working at Ascensos has been an amazing journey, and now I provide the same guidance to my team that helped me succeed,” he says. Reinille is proud to be part of #theAteam and excited for the future.

Nuraan joined Ascensos in Cape Town in September 2023 and quickly felt at home, thanks to the welcoming and supportive environment. Moving from another contact centre to Ascensos was an adjustment, but she embraced the opportunity to learn new processes.

Recently promoted to a Subject Matter Expert (SME), Nuraan enjoys interacting with customers and solving diverse queries, which continuously broadens her knowledge of our John Lewis & Partners campaign. She says “As a Customer Service Advisor, I make it my mission to give each customer the best service possible and leave a lasting impression with every call.”

Lluwellyn joined Ascensos Cape Town with 20 years of Learning and Development experience, but quickly found himself learning and growing even more within the company. Ascensos is the third contact centre of his career, and after 10 years of interviews and setbacks, his leadership was recognized in just 10 months, leading to his promotion to Training Manager.

Lluwellyn is committed to creating an environment where his team thrives. "Determination means nothing should deter our minds from reaching our destination," he says, reflecting the passion and dedication he brings to his role every day.