Ascensos is proud to announce that we are a finalist in five prestigious categories at the upcoming European Contact Centre & Customer Service Awards (ECCCSAs)!
This achievement highlights the strength and commitment of our global team in delivering top-tier contact centre solutions to world-renowned brands.
The categories we have been shortlisted for are:
- Greatest Impact of AI (Outsourcer) – in partnership with Ann Summers (Isle of Wight)
- Best Customer Service into Europe – in partnership with John Lewis Partnership (South Africa)
- Best Customer Experience Redesign – in partnership with Wickes (Scotland)
- Most Effective Management of Peak Demand – in partnership with JD Sports (Romania)
- Most Effective Sales Approach – in partnership with Big Bus Tours (Romania)
This recognition from the ECCCSAs is a reflection of the hard work, dedication, and innovative spirit that powers our global operations. From Europe to Africa, and beyond, #theAteam consistently delivers world-class customer service, helping our clients thrive in a competitive marketplace.
As we approach the awards ceremony on 26th November 2024, we are incredibly proud of our team and partners for reaching this stage. We eagerly await the announcement of the winners and look forward to celebrating the evening alongside our industry peers.
About the ECCCSA
The European Contact Centre & Customer Service Awards (ECCCSA) are the most prestigious awards in the customer service and contact centre industry across Europe. Established to recognise excellence in customer experience, service innovation, and operational performance, the ECCCSAs honour the very best in the field.
With a rigorous judging process that includes expert panels, site visits, and in-depth evaluations, the ECCCSAs celebrate organisations and individuals that consistently deliver exceptional customer service, drive industry innovation, and foster a culture of excellence. Categories cover a wide range of areas, from leadership and team development to technological advancements and transformative customer experiences.
