Ascensos is proud to announce that Ioana-Lavinia Anghel, Head of Quality at Ascensos has been selected as a judge for the prestigious European Customer Experience Awards 2024.
This honour highlights her exceptional expertise and leadership in the field of customer service quality, reinforcing Ascensos’ position as a leader in retail customer care.
The European Customer Experience Awards are one of the most highly regarded accolades in the customer experience (CX) industry. These awards celebrate organisations and individuals who excel in creating customer-centric experiences, emphasizing innovation, service excellence, and results.
Being invited to the judging panel is a mark of distinction, reflecting Ioana’s authority in shaping the future of customer service quality.
Who is Ioana-Lavinia Anghel?
Ioana is not just a leader; she is a visionary in the world of customer service. Her approach to quality blends data-driven insights with a deep understanding of the human element, ensuring that operational effectiveness is at the heart of memorable customer experiences. With a global team spanning three continents, Ioana’s impact is both far-reaching and highly regarded across multiple industries.
With a balanced strategy, Ioana incorporates innovation while maintaining the crucial personal touch that defines excellent customer service. Her passion for delivering best-in-class quality initiatives has led her to build strong client relationships and successfully implement quality programs in diverse sectors.
Ioana-Lavinia Anghel, Ascensos Head of Quality, expressed her pride, saying:
"It's been a pleasure to read about and meet so many passionate people who brought their best ideas and initiatives forward. I found it refreshing and delightful to see so many successful CX strategies from brands that have put the customer at the heart of their business.
We're living a shift of paradigm where everyone is working through the balance between technology and human touch and I can say that some great examples are opening the scene to create new best practices."
To be invited as a judge at such a prominent event is a true accolade, recognising Ioana’s vast experience and thought leadership in the CX space. The invitation signals her ability to set benchmarks for quality and service in a field that constantly evolves.
About the European Customer Experience Awards
Awards International® has been a successful organiser of international business awards programs since 2009. Their awards focus on providing fair and transparent recognition to business professionals across various topics and industries.
Their events are renowned not only for the true recognition they offer for best-in-class business initiatives and the teams that brought them to fruition but also for providing fantastic learning opportunities, networking and building business connections.
