At Ascensos Cape Town, we believe in unlocking the potential of every colleague.
Through hard work, passion, and a commitment to personal development, our colleagues have progressed from various roles into inspiring leadership positions, driving operational excellence.
Their success stories showcase how Ascensos Cape Town offers endless growth opportunities, making us a leading BPO employer in South Africa.
In this installment of Beyond the Calls: Leading the Way, we highlight four outstanding individuals from our Ascensos Cape Town site who have transitioned from their starting roles - whether on the frontline or in management - into leadership positions.
Lluwellyn’s Story – Driving Success Through Determination
Lluwellyn Marks’ journey at Ascensos Cape Town is a testament to growth and opportunity. With 20 years of Learning and Development experience, Lluwellyn joined Ascensos as the third BPO company of his career. Although he brought a wealth of knowledge, Ascensos pushed him to continue growing and learning, which led to his promotion to Training Manager after just 10 months.
Lluwellyn’s leadership philosophy is simple: determination and creating an environment where his team thrives. "Determination means nothing should deter our minds from reaching our destination," he shares.
His commitment to building a culture of learning has ensured that his team continues to excel, contributing to Ascensos Cape Town’s reputation as a top BPO employer.
Lluwellyn’s path highlights how a passion for learning and development can lead to a transformative career as a Training Manager at Ascensos. Kickstart your career with Ascensos - browse current jobs in Cape Town.
Heetan’s Journey – Leadership Through Unity and Vision
Heetan’s leadership journey began when he joined Ascensos Cape Town as a Team Manager in 2022. With nine years of leadership experience, Heetan quickly made his mark, earning a promotion to Senior Team Manager in March 2024.
Leading a team of 50+ agents, Heetan focuses on performance optimisation, mentoring, and driving team engagement within the Wickes campaign.
His exceptional leadership has earned him a finalist spot for the 2024 CapeBPO Top Team Leader Award for the second consecutive year. Heetan’s ability to foster unity, nurture team strengths, and align with the company’s vision has made him a standout leader.
"Leadership is about unlocking individual potential and fostering a shared sense of purpose," says Heetan. "By embracing change, we not only achieve results but create a passionate, unified team ready for future challenges."
Heetan’s journey demonstrates how leadership and vision at Ascensos can elevate you from Team Manager to Senior Team Manager, making a real impact. Start your career journey today - see our open roles in Cape Town.
Reinille’s Journey – Rapid Growth in Operations Leadership
Reinille Peterson’s career at Ascensos Cape Town began in September 2023 as a Team Manager, and within just five months, he was promoted to Operations Manager. With extensive experience in telecommunications, travel, tourism, and retail, Reinille quickly adapted to Ascensos’ people-first culture, which he credits for his rapid growth.
"Working at Ascensos has been an amazing journey," Reinille says. "I was provided with the support and tools to excel, and now, as Operations Manager, I strive to provide the same guidance to my team." Reinille’s leadership style emphasizes integrity, development, and a focus on people, which has helped him drive success within the Cape Town operations team.
Reinille’s growth story exemplifies how embracing the people-first culture at Ascensos can propel you from Team Manager to Operations Manager in just a few months. Ready for a new challenge? Explore careers with us in Cape Town.
Mark’s Story – Turning Ambition into Achievement
Mark’s passion for customer service and operations management was clear from the moment he joined Ascensos in August 2022 as a Customer Service Advisor.
After gaining experience across campaigns like Aldi and Iceland, Mark demonstrated his ambition by securing a Real-Time Analyst role on the John Lewis campaign.
In December 2023, Mark’s perseverance paid off when he was promoted to Team Manager, his dream role. "I am the product of growth, opportunities, and possibilities," Mark shares. "If I can, then you can be next."
With eight years of customer service experience, Mark now leads his team with enthusiasm, motivating them to exceed expectations and embrace Ascensos’ culture of continuous growth.
Mark’s experience shows how dedication and a drive for excellence can take you from Customer Service Advisor to Team Manager, inspiring others along the way. Join our dynamic team in Cape Town - view available positions now.
Your Leadership Journey Starts Here
These inspirational stories from our Cape Town site reflect the opportunities available to every Ascensos colleague willing to embrace challenge and growth. From Team Managers to Training and Operations Leaders, these journeys are proof that with dedication and support, a Customer Service Advisor role can be the foundation for an inspiring leadership career, and those entering directly into leadership positions can thrive.
At Ascensos, we’re committed to helping you grow, no matter where you start. Whether you’re in South Africa, Romania, Scotland, or Trinidad & Tobago, the opportunities are there for the taking.
Read more inspiring progression stories in our Beyond the Calls series:
- Explore success stories featuring colleagues leading the way in Motherwell.
- Discover more journeys in 'Behind the Service' Part 1 and Part 2, where the spotlight is focused on frontline colleagues who have progressed to become key A-players in our support teams.
- Interested in growing your career? Explore your path to success as a Retail Customer Service Advisor.
If you’re looking for a rewarding, dynamic role where you can grow and make a real impact, join us to begin your journey 'Beyond the Calls'.
