România

Ioana joined Ascensos in 2019 as a Brand Ambassador at our Bucharest site, quickly making her mark as the first point of contact between our client and management. With her passion for accuracy, she transitioned into Quality Assurance within 1.5 years, and in 2022, her team won ‘Best Partnership’ at the European Customer Service Awards.

Now leading a global team of Quality Managers, Ioana continues to set the benchmark for excellence. She encourages others to pursue a career in Quality, emphasizing that “excellence should be the benchmark.”

Ioana’s journey highlights how Ascensos fosters talent and provides opportunities for growth at every level.

Oana joined Ascensos Romania in 2019 as a Resource Planner and quickly rose through the ranks, becoming Operations Manager in 2020 and Senior Operations Manager by the end of 2021. She now oversees a team of 200+ multilingual agents across Romania and Turkey providing exceptional customer service in languages such as; Dutch, English, Finnish, French, German and Swedish.

Oana's leadership and organizational skills have been key to her team’s success. “At Ascensos, I’ve had the opportunity to grow, lead, and make a difference every day - something I’m incredibly proud of” she says.

Loredana’s journey at Ascensos began as a Customer Service Advisor, where she brought seven years of operational experience. With a degree in Foreign Languages and Human Resource Management, she naturally transitioned into evaluating language proficiency for multilingual job applicants.

Today, as an HR Specialist, Loredana is responsible for identifying the best talent to grow the team in Bucharest. "Working at Ascensos is like a second family," she says. "It’s a fantastic environment where you always feel welcomed and appreciated. I love my role, and I look forward to welcoming new colleagues to the team!"

With 16 years of operational experience, Elena’s leadership journey at Ascensos has been nothing short of dynamic. Fast-tracked through the Management Advance programme, she has progressed from Team Manager to Senior Operations Manager, and now leads as Director of Operations in Romania.

At the heart of Bucharest’s multilingual hub, Elena thrives on the variety her role brings. “One day I’m delivering a business review in French, the next I’m discussing technical solutions in English,” she says.

Passionate about building strong client relationships, Elena values the supportive and vibrant culture at Ascensos. “We work hard, but we have lots of fun too.”