Ascensos is a specialist contact centre business that manages bespoke and specialised multi-channel customer contact solutions, including social media customer engagement and insights for a range of blue chip retailers.

As part of the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017, Ascensos, as an organisation with more than 250 employees, is required to report on specific figures on the gender pay gap.

The gender pay gap is calculated as being the difference between the average earnings of men and women, expressed relative to men’s earnings.

The data used in the gender pay gap calculation is taken from the April 2022 monthly payroll which includes the snapshot date of 5th April 2022. 

EMPLOYEES

Ascensos had 1,919 employees, 55% were female employees compared to 45% male employees. 

HOURLY  PAY  RATE

The gender pay gap at Ascensos is lower than the UK average of 14.9% (2022).

When comparing median hourly pay, the amount paid to female employees was equal to that of male employees.

When comparing mean (average) hourly pay, female employees were paid 7.1% lower than male employees. 

The mean is the average - the total of the pay in the month divided by the number of employees in each category.

The median is the "middle" value in the list of employees in each category.

BONUS PAY 

Ascensos paid bonuses to 1,499 employees during the year up to the snapshot date. 43% of the recipients of a bonus were male and 57% were female. 

When comparing median bonus pay, the amount paid to female employees was equal to that of male employees.

When comparing mean (average) bonus pay, this was 63.1% higher for male employees than female employees. 

In total, 78% of employees were paid a bonus.

PAY QUARTILES

The distribution of employees across the pay quartiles was as follows:

Upper Quartile:                 49% Male     51% Female

Upper Middle Quartile:       54% Male     46% Female

Lower Middle Quartile:       43% Male     57% Female

Lower Quartile:                 33% Male     67% Female

ACCURACY STATEMENT

John Devlin, Ascensos CEO said:

“We are extremely proud to have such a diverse workforce at Ascensos and are committed to supporting and developing this in order to continue to grow our business. I confirm the gender pay gap data provided here is accurate and has been produced in accordance with the regulations.”