We specialise in delivering bespoke, future-first solutions for our clients and their customers.
Whether you‘re looking to offer an omni-channel experience, advance your current customer service levels, or would like the flexibility to scale, you will need help from a trusted partner who can deliver.
At Ascensos, not only are we agile, but we also consistently deliver the world-class customer experience that your customers deserve.
We work with clients to identify their needs and desires and create bespoke, innovative solutions that will help them to achieve their goals. Find out more about our solutions below.
"We simply don’t believe in an ‘off-the-shelf’ approach or a ‘one-size-fits-all’ solution. Whether for our colleagues or our clients, for us, personalisation is key. We bring together our experience and expertise to create intelligent and bespoke solutions which are tailored to your individual needs."
JoHn Devlin, CEO and Co-Founder
Omnichannel Customer Solutions
Providing a seamless customer experience, regardless of which channel they have chosen to use to interact with your brand, is a long-term commitment. Our fresh approach to customer care extends far beyond the on-boarding phase.
With a focus firmly on continuous improvement, we will be your trusted experts, leading you through every phase of the customer journey as we work collaboratively to create memorable customer experiences that deliver real benefits to your business.
Digital Transformation
Our advanced technological capabilities and analytics underpin all that we do. In today’s multi-faceted world of e-commerce, customers have increasingly high expectations of exceptional service, enabled by ever-evolving technology.
We specialise in fully integrated technologies that offer digital, predictive and autonomous CX solutions through our enhanced digital and AI propositions.
When it comes to emerging technologies, our fingers are on the pulse. We’ll be your trusted technology experts, combining a human-centric approach with smart, agile tech. Confidently guiding you through your digital journey to establish an intelligent and effective customer experience.
Multilingual Customer Support
Strengthening the loyalty of your international customer base means consistently meeting the demands of customer diversity – from a variety of different time zones, cultures and languages. At Ascensos, we are strategically positioned to deliver pan-European, multi-lingual customer engagement which is scalable, flexible and exceptional – to provide world-class contact centre support to your global marketplace.
Peak Support & Capacity
We understand your challenges and pains. We’ve done this before - award winningly well. Our team is comprised of seasoned customer engagement experts, with decades of experience in delivering contact centre solutions. Ascensos will feel like an extension of your own team and you will receive results quickly, with the quality and confidence you can expect from a trusted partner.
Customer Insights & Analytics
We harness audience-led analytics and cutting-edge technology, drawing data at scale from multiple sources to create intelligent insights that are powerful, timely and relevant. By working collaboratively, we’ll use our expertise to help you deliver improved results that meet your business objectives.
